Press Release

Billy Bishop Toronto City Airport Named Canada’s Best Airport in 2024 AirHelp Score Report

Toronto · July 10, 2024

Airport Operations

Billy Bishop Toronto City Airport has been named Best Airport in Canada in the 2024 edition of the AirHelp Score Report – a comprehensive data-based evaluation of international airports based on service quality, on-time performance, claims processing and food and shops.

AirHelp surveyed passengers between May 1, 2023, to April 30, 2024 about their most recently used airports, tracking on-time performance, customer feedback and the quality of food and shopping options at 239 airports globally.

“To be recognized as Canada’s Best Airport by AirHelp speaks volumes about our approach to customer service, our unbeatable convenience and the passenger experience that makes Billy Bishop Toronto City Airport truly unique. Ranking first in Canada, and among the world’s best internationally, underscores what so many in Toronto already know – that our downtown airport is a valuable asset that provides the connectivity, opportunities and experience that make our city world class.”

RJ Steenstra, President and CEO, PortsToronto

“Our workers are the heartbeat of this airport, and this recognition is testament to their passion, commitment, and service-oriented spirit. Thank you to our Porter and Air Canada passengers for ranking Billy Bishop Toronto City Airport number one in Canada—a fitting complement to the overwhelmingly positive public opinion research released just over a month ago, wherein 98% of those who use the airport rated their experience as positive.”

Neil Pakey, President and CEO, Nieuport Aviation

About the Toronto Port Authority

The Toronto Port Authority owns and operates Billy Bishop Toronto City Airport, which welcomes approximately two million passengers and generates approximately $2 billion in economic impact per year; the Outer Harbour Marina, one of Canada’s largest freshwater marinas; and the marine Port of Toronto, which facilitates businesses such as marine shipping, cargo services and passenger cruises to generate approximately $460 million in economic activity annually. Since 1911, and in its role as a city builder, the Toronto Port Authority has worked with partners and every level of government to enhance Toronto’s transportation infrastructure and economic growth. The Toronto Port Authority is committed to fostering strong, healthy and sustainable communities, and has invested more than $30 million in recent years to fund charitable initiatives and environmental programs that benefit communities along Toronto's waterfront and beyond.

The Toronto Port Authority is a federal agency and operates in accordance with the Canada Marine Act. It is guided by a Board of Directors that includes representation from all three levels of government.

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